The first time I went to see Dr. Navarro was by chance; the doctor I'd been assigned wasn't there that day. I'd already been undergoing fertility treatments at other clinics for several years. I had a lot of questions. Without much hope, I tried asking him a question and was surprised when, unlike what had happened on previous occasions, he started answering me with facts: scientific, current, and precise. "Any more questions?" he asked. "Yes, I have many more, but I'll save them for another day," I said, not wanting to take advantage. That's when he exclaimed, "I have nothing else to do today until you've answered all your questions!" A few days later, I was pregnant with my daughter.
A few years later, I came to know this clinic when it was just a project in Dr. Navarro's restless mind, so I had the privilege of seeing it come to life. I can attest to how every detail was carefully considered, with a commitment to offering the highest quality and rigor in both medical and laboratory procedures. But above all else, there was the main objective: patient care. They wanted it to be exceptional, and from day one, they put it into practice. I've witnessed this many times. When you arrive for the first time, the reception staff welcome you as if you were already part of the family. The waiting room is a peaceful place where a nurse, smiling, warmly calls your name. Right after, she'll ask you with immense affection, "How are you?" and with the utmost gentleness and care, as if you were a delicate flower, she'll escort you to the examination room door. Within its walls, in this clinic, all your dreams, hopes, and desires find a place. At other times, sadness, doubt, discouragement, and helplessness will erupt there, overwhelming you. But in all those moments, on the other side of the table, you will find a doctor for whom, at that moment, you are their sole priority. They will encourage and comfort you when your heart is broken. Furthermore, I assure you that they will do everything possible, and even the impossible, to help you fulfill your dream and become pregnant.
I didn't succeed on the first try that time either. Several treatments were necessary, but in this rollercoaster of ups and downs, I felt pampered and supported, with every injection and every ultrasound, also with every doubt and every fear, at any time of day or night, I knew that a friendly voice would support me on the other end of the phone.
And so, hand in hand with this team, I walked confidently until "there was a celebration among the flowers, the riverbeds of all the rivers overflowed, and all voices spoke of love in unison"... because my child arrived.